SupportPro Tips: AfterSort Troubleshooting Guide


The AfterSort Rigid Two-Stage Truck Loaders are built to service applications with high machinery or forklift traffic. The equipment is designed with rigidity and limiting downtime in mind. With very few moving parts, Aftersort requires very little maintenance.


If regular operation is interrupted for any reason, this troubleshooting guide could help get you back up and running:

Scenario 1: Product stops on conveyor or will not flow smoothly.

A visual inspection could reveal damaged rollers or other damaged conveyor elements. Inspect rollers for damage and replace if needed. Worn or damaged conveyor elements should also be replaced as needed.

A visual inspection would also reveal any photo eyes that might have become misaligned. These can easily be readjusted.

Scenario 2: Conveyor will not roll or does not roll smoothly when activated.

Begin by checking the carrier tires and their movement path. Replace damaged or worn tires if needed and remove any obstacles from path of carrier tires.

Visually inspect limit switches to ensure proper operation. Limit switches are designed to electrically stop the conveyor if extended all the way out or all the way in. Motion could be prevented if a limit switch striker is broken or misaligned.

An electrical power problem could be at fault. Only a qualified electrician/technician should check electrical connections.

Warning: Before any maintenance operations are performed, conveyor must be shut off. Ensure that disconnects are locked in "OFF" position to prevent unit from unauthorized start-up during maintenance.

Replace all damaged components to return unit to proper operating condition. All damaged parts should be replaced immediately to promote a safe work environment.

SupportPro provides service for AfterSort units as part of its preventative maintenance (PM) program. To contact our SupportPro team, call 1-844-364-7378. Our team will be better able to assist you if you provide the model number and serial number. The unit serial number can be found on the control panel.