Customer Success Story: Enhancing Operational Efficiency with BestConnect+ at HeliosX

At FMH Conveyors, we continually strive to innovate and meet the evolving needs of our customers. Our latest installation of the BestConnect+ conveyor system at HeliosX perfectly illustrates our commitment to customised, high-quality solutions.

HeliosX: Revolutionising Healthcare

HeliosX is a digital health company committed to transforming healthcare by making it more accessible, effective, and trustworthy for everyone.

Founded in 2013 by Dwayne D'Souza, the HeliosX group began with a vision to simplify healthcare, recognising that while other industries had embraced convenience and speed, healthcare remained slow and complicated.

HeliosX remove barriers to care by providing seamless access to the medications people need–no trips to the doctor, no waiting in pharmacy lines, and no added complexity. Their approach empowers customers to manage their health privately and conveniently.

Supported by a team of registered doctors and pharmacists, every treatment decision is guided by expertise, ensuring their customers receive safe and reliable care they can trust. With over 500 dedicated team members, they continue to shape a future where healthcare is truly patient-centred, convenient, and effective.

The Challenge

Facing increased product volumes, HeliosX required an efficient conveyor solution to begin automating their outbound processes. The ideal system needed to be safe, energy-efficient, extremely low maintenance, and capable of operating with minimal downtime.

Why BestConnect+?

HeliosX selected FMH Conveyors based on previous positive experiences, highlighting the simplicity and minimal maintenance of our conveyor solutions. Specifically, the BestConnect+ modular roller conveyor stood out because of its robust build, advanced customisation options, and suitability to precisely match HeliosX’s operational requirements. Although a fixed conveyor, the system was tailored to their exact dimensional and process-specific needs, providing a solution that aligned seamlessly with their workflow.

Standout Features of BestConnect+ for HeliosX

• Ultra-Small Pitch Rollers: Ensuring that small products, like medications, do not fall through gaps, enhancing product safety and operational efficiency.
• Rubber-Sleeved Rollers: Providing extra grip and reducing product slippage, crucial for sensitive items.
• Flexible Transition Sections: Combining powered rollers with gravity-fed skate wheels at the conveyor’s end, allowing easy product handling and palletisation.
• Adjustable Speed Control: The system's adjustable speed control, set at 0.6m/second, allows products to move safely and accurately, crucial for their flow processes.

Seamless Integration and Immediate Benefits

During our visit, we observed how smoothly BestConnect+ integrated into HeliosX’s workflow. The conveyor perfectly matched their space and process requirements, immediately replacing a temporary belt conveyor that had previously served as a temporary solution. Employees quickly adapted to the system, effortlessly incorporating it into their daily tasks–clearly demonstrating the conveyor's seamless fit within the facility.

The result? A safer and more efficient workflow, with clear productivity improvements and smooth daily operations.

Positive Customer Experience

The customer’s positive experience with the BestConnect+ system has already led them to place additional orders, highlighting their satisfaction and confidence in FMH Conveyors. The HeliosX team’s enthusiasm about their improved operational efficiency reinforces the strong partnership we've developed together.

Continued Partnership

At FMH Conveyors, we're delighted to support HeliosX in their mission to transform healthcare delivery. The successful implementation of BestConnect+ at HeliosX represents the exceptional quality and versatility of our products, and we look forward to ongoing collaboration as they continue to expand.

Talk with us how BestConnect+ can enhance your operational efficiency and address your specific conveyor needs or to stay up to date with all of Duravant’s intriguing and interesting new developments - subscribe to our emails.